The Westbury Mayfair has the unique claim of being the only hotel on Bond Street, so I paid a visit to this five star hotel last week to see if it lived up the status that its address affords it.
Whilst part of the hotel is indeed on Bond Street, the entrance is actually around the corner in Conduit Street. The hotel lobby is quite beautiful with large marble columns and comfortable chairs. At this point, you certainly feel like you are in a high quality hotel.
Check in service was quick and efficient and the hotel corridors were lined with pictures of, I think, stars from a bygone age which do lend it a slightly glamorous feel.
So far so good, and then you arrive at your room. I was staying in a twin room and frankly it was disappointing. The initial visual impact was not unimpressive – at first glance it actually seemed more than satisfactory. But then you notice quite how small it is. And then you spot an unimpressive, small LCD TV and notice that cushions are left hap-hazardly on the floor.
One of the first things I like to when getting to a hotel is just make myself a quick tea or coffee to settle myself in but there was no kettle and tea facilities in the room. Internet access was available but was absurdly expensive – thank goodness for 3g on my mobile – and the TV menu system was slow, clunky and actually stopped working altogether before long. The picture quality wasn’t very good either.
Service was pretty good – when a request was put in for an ironing board and iron, it was delivered to the room very promptly.
The location of the hotel is, of course, superb. You have the West End right on your doorstep, which is a major plus point. But that and the beautiful lobby do not, unfortunately, make up for the fact that this is supposed to be a a five star hotel, and against that measure, the room itself was a disappointment.
More information about hotels in Mayfair.